Infinity Cast Protector

Don't see a product you need within our items or vendors? Have a pricing inquiry? Contact us at tsopstore@tristateorthopedicproducts.com with your specific need and we'll work to make it happen!

Our goal is to get you products as quickly as possible.  

Orders placed after 3:00 PM ET will be processed the following day.  If you have an urgent need, please contact us at orders@tristateorthopedicproducts.com or (513) 272-6601. 

We have flat rate shipping fees per vendor used.  We always try to minimize the number of vendors and stock our local warehouse with the most commonly ordered items.  If items are drop shipping from a vendor, those items are processed and shipped under the vendor's shipping policies. 

For customers paying at time of purchase with a credit card: after you have completed a transaction with associated shipping costs, if when processing it is found that the number of vendors is able to be consolidated, a shipping credit will be applied to your purchasing card.  

For customers on net terms: shipping costs will be determined at time of processing after the online transaction has been submitted.  

We have expedited shipping and pick up options available.

For shipping inquiries please contact tsopstore@tristateorthopedicproducts.com.    

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  For quickest processing, please provide the original purchase order number used, the sku/item number for each product, and the quantity associated with each item.  

To start a return, you can contact us at orders@tristateorthopedicproducts.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to a specific physical address based on the manufacturer. 

Returns will be subject to a restocking fee that is issued from the manufacturer.  Typically this fee is 15%; however, specific products are subject to a higher rate. 

You can always contact us for any return question at orders@tristateorthopedicproducts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty

Product warranties are established by individual manufacturers.  Typically, each manufacturer have a ranging warranty for specific product lines.  If you have an item with a manufacturer or material defect, please contact us at orders@tristateorthopedicproducts.com so we can inquire about getting a no-charge replacement sent out.  

Exceptions / non-returnable items

Certain types of items cannot be returned such as cold therapy units, products without original packaging, clearance items, and products that have been opened. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/Credits

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too if this was your original form of payment.  If more than 10 business days have passed since we’ve approved your return, please contact us at orders@tristateorthopedicproducts.com.